Review Marketing and Reputation Management
In 2010 only 25% of people on a monthly or daily basis were comfortable finding a business to provide them a service using the internet. Last year that number came back at 70%.
70% (7 out of 10) of our customers are comfortable using the internet to find businesses to spend their money with. The traditional word of mouth is being replaced by customer reviews submitted on one of many review sites or social sites like Google, Yelp, Nextdoor or Facebook.
The transformation of the digital revolution has made it impossible for service-based industries to ignore the need to systematically grow their number of customer reviews, manage them with responses and pay attention to the valuable feedback.
The race to build authentic four and five-star reviews has already started. Are you in the race?
To make it easy for you to fulfill this new requirement, SMB Strategy Consultants has partnered with the top Review Management Platform, BirdEye, to provide a comprehensive solution to take advantage of this clear trend.